Refund and programme credit policy

No cash refunds

OffBalance does not provide cash refunds after payment for a programme.

Programme credit

If a paid programme is unsuitable, or an amount remains unused, the amount becomes non-expiring OffBalance programme credit. Credit can be adjusted against a suitable OffBalance programme. Contact us with the programme and payment details so we can record and apply the credit.

Equipment

Equipment included with the 50-day equipment option has no separate delivery charge. If equipment arrives damaged, wrong, or missing, contact us with order details and photographs where available. We will review the issue and arrange an appropriate replacement or other resolution.

Questions and notices

For programme credit, equipment, or refund-policy questions, contact kjk@offbalance.in or +91 88254 45298. You can escalate an unresolved complaint to our Grievance Officer, Mathew Eldho Kalarikkal, at mk@offbalance.in.